Job Description

Center Associate

At The UPS Store, we are committed to customer-centered excellence, operating as a unified team, and fostering relentless growth. We are seeking a driven, positive, and team-oriented superstar who thrives under pressure and is ready to deliver exceptional customer experiences.

As a Center Associate, you will play a key role in delivering exceptional service, driving sales through up-selling and cross-selling, maintaining store organization, and supporting a collaborative work environment.

Responsibilities (tasks associated with the role)

• Deliver customer-centered excellence by providing top-notch service in shipping, printing, and other store offerings, ensuring customers' needs are always our priority.
• Embody unified teamwork by collaborating with colleagues, supporting their efforts, and contributing to a compassionate, cohesive work environment.
• Tackle challenges with a relentless growth mindset, embracing opportunities to innovate, improve processes, and exceed expectations.
• Process transactions accurately, manage cash and credit card handling, and maintain accountability for the register.
• Maintain a clean, organized, and well-stocked work environment, ensuring that the store reflects our commitment to excellence.
• Complete all required training and demonstrate excellence during the 90-day probation period to qualify for a performance-based raise.
• Obtain notary public certification (training assistance provided) and uphold professionalism in serving customers' notary needs.
• Increasing the average customer transaction by actively up-selling, cross-selling, and cross-promoting additional products or services (e.g., packaging, printing services, shipping upgrades, etc.), ensuring customers are aware of the full range of offerings.

Requirements (Expected Proficiencies)

Qualifications:

• Must be 18 years or older.
• A self-motivated individual with a positive attitude, strong work ethic, willingness to take initiative and a team-oriented mentality.
• Passionate about personal growth and contributing to the success of the team.
• Ability to stand for extended periods and lift 50–75 lbs as needed.
• Spanish-speaking candidates preferred to better serve our diverse customer base.

Skills & Competencies:

• Strong organizational and time management skills, with the ability to multitask and prioritize.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Proven ability to deliver exceptional service in a fast-paced, customer-focused environment.
• Excellent problem-solving, communication, and multitasking skills.
• Comfortable using computers and technology to process transactions and manage store operations.

Availability:

• Availability for scheduling is required during standard business hours, Monday–Friday (7:30 AM–7 PM EST) and Saturday–Sunday (8:30 AM–4 PM EST), with flexibility to work additional hours, including weekends or holidays, as needed.

Additional Requirements:

• Strong commitment to company values: Customer-Centered Excellence, Unified Teamwork, and Relentless Growth & Problem Solving.

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Why Join Us?

• A collaborative, customer-focused workplace built on shared values of excellence, teamwork, and innovation.
• Opportunities for growth, including notary public certification, and recognition for contributions to team success.

If you're ready to thrive in a company that prioritizes its customers and team, apply today. At The UPS Store, your dedication and talent will make a difference every single day.

Job Type: Part-time to Full-time

Benefits:

• Flexible schedule
• No Driving Required

Work Location: In person

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