Answer with Care. Guide with Compassion. Support Every Step.
We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.
About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.
Key Responsibilities:
Receive and respond to calls for assigned hospice service areas
Prioritize urgent needs and assess callers’ symptoms to guide care decisions
Assign on-call staff or provide treatment guidance per Plan of Care
Provide education, emotional support, and continuity of care
Collaborate with the interdisciplinary team to manage symptoms and avoid crises
Document all calls accurately in electronic medical record systems
Promote patient/family choices and quality of life at end of life
Participate in Quality Assessment and Performance Improvement programs
Maintain professional and compassionate communication with all stakeholders
Provide triage coverage for multi-state/multi-agency network
Qualifications:
Graduate of an accredited nursing program
Current Registered Nurse (RN) license in a NLC Compact State
Three (3) years of clinical nursing experience
At least two (2) years of experience in hospice, oncology, long-term care, or home health
Bachelor’s degree in nursing (BSN) preferred
Prior experience in telephone triage strongly preferred
Proficiency in EMR systems and Microsoft Office Suite
Current CPR certification, valid driver’s license, and automobile insurance
Work From Home Requirements:
Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
Dedicated, quiet workspace
Comfortable wearing a headset up to 12 hours
Ability to navigate multiple computer screens (dual monitors + laptop)
Ability to report to nearest Gentiva branch if needed due to equipment issues
Skills and Traits for Success:
Deep knowledge of hospice care and end-of-life needs
Strong patient assessment and communication skills
Ability to remain calm, clear, and compassionate in emotional or urgent situations
Adaptable, dependable, and solutions-focused
Strong documentation and time management capabilities
Sensitivity to diverse backgrounds and experiences
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Additional Full-Time Benefits:
Ready to support patients when it matters most? Apply now and bring your nursing skills home. Make every call count.
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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