Job Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is seeking a Specialist in IT Operations to act as a subject matter expert in enterprise observability and AIOps, enabling proactive, data driven operations across critical IT services. This role is responsible for the advanced use and continuous maturation of monitoring platforms including Dynatrace, Splunk, and Glassbox, leveraging telemetry, analytics, and automation to detect anomalies, accelerate root cause analysis, and reduce service impact. The Specialist will work closely with IT Operations, Incident and Problem Management, and application teams to transform monitoring insights into preventative actions, driving improved resilience, reduced MTTR, and higher operational maturity.

Responsibilities:

• Act as a subject matter expert for enterprise observability and AIOps platforms, including Dynatrace, Splunk, and Glassbox, supporting the reliability and performance of critical IT services.
• Own the operational configuration, tuning, and ongoing optimization of monitoring and digital experience tools to improve signal quality, reduce noise, and increase actionable insights.
• Leverage telemetry, analytics, and automation capabilities to enable proactive detection of anomalies, service degradation, and emerging risks before customer or operational impact occurs.
• Partner with IT Operations, Incident Management, and application teams to accelerate incident detection, triage, and root cause analysis, contributing to reduced MTTR.
• Translate monitoring data into clear, actionable insights that support decision making during major incidents and high severity operational events.
• Support post incident and problem management activities by providing monitoring insights, trends, and evidence to identify systemic issues and preventative opportunities.
• Contribute to the evolution of Air Canada’s AIOps and observability maturity, including standardization of metrics, dashboards, alerts, and service views.
• Collaborate with application, infrastructure, and platform teams to ensure monitoring coverage is aligned with service criticality, customer journeys, and business outcomes.
• Drive continuous improvement initiatives that enhance service resilience, stability, and operational predictability through improved observability practices.
• Maintain accurate documentation, standards, and playbooks related to monitoring configurations, alerting strategies, and operational workflows.
• Provide guidance and coaching to team members on effective use of observability tools and interpretation of monitoring data.
• Stay current on industry trends, emerging observability practices, and AIOps capabilities, recommending enhancements aligned to Air Canada’s operational goals.

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