Job Description

Salesforce Administrator / Philanthropy Database Manager

The Salesforce Administrator / Philanthropy Database Manager is responsible for the day-to-day management, integrity, and optimization of the organization's Salesforce database in support of philanthropic and fundraising efforts. Reporting to the Director of Philanthropy (or designated Director), this role ensures donor and fundraising data is accurate, reliable, secure, and actionable. The position serves as the primary liaison between the philanthropy team and the organization's Salesforce technical team, translating business needs into effective system solutions.

Key Responsibilities:

• Manage and maintain the Salesforce database to support fundraising, donor engagement, grants, and reporting.
• Ensure data accuracy, consistency, and reliability through regular audits, validation rules, deduplication, and quality control processes.
• Develop and maintain data standards, documentation, and best practices to ensure trust in donor and organizational data.
• Support the philanthropy team with accurate donor records, gift tracking, moves management, and reporting.
• Ensure donor data is organized and maintained in a way that supports stewardship, transparency, and strong donor relationships.
• Maintain confidentiality and ethical handling of donor information.
• Create and maintain dashboards, reports, and data exports to support fundraising strategy, performance tracking, and leadership decision-making.
• Provide reliable data for donor communications, audits, board reporting, and external reporting needs.
• Proactively identify data trends, gaps, or risks and recommend improvements.
• Serve as the primary point of contact between the philanthropy team and the Salesforce technical or IT team.
• Translate fundraising and business requirements into Salesforce enhancements, workflows, and process improvements.
• Coordinate system updates, enhancements, testing, and deployments related to philanthropy use cases.
• Configure Salesforce objects, fields, workflows, automation, and permissions to support efficient philanthropy operations.
• Train and support users on Salesforce best practices, data entry standards, and reporting tools.
• Develop user guides and provide ongoing support to ensure consistent and effective system use.
• Ensure Salesforce usage aligns with organizational policies, donor privacy expectations, and applicable regulations.
• Support data governance, access controls, and audit readiness.
• Partner with leadership to continuously improve data reliability and system performance.

Key Requirements:

• Bachelor's degree or equivalent experience in information systems, nonprofit management, business, or a related field.
• 3–5+ years of hands-on Salesforce administration experience.
• Demonstrated experience managing donor or CRM databases in a philanthropy or nonprofit environment.
• Strong understanding of data integrity, data governance, and reporting best practices.
• Excellent communication skills with the ability to collaborate across technical and non-technical teams.

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