Job Description

Personal Shopper

Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin. At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.

The Personal Shopper will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of a Personal Shopper is to complete grocery orders for customers through the online grocery platform, Sendik's Express. The Personal Shopper will provide each customer with an efficient, accurate, and pleasant experience by demonstrating a high-level of product knowledge and personalized customer service.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Work Experience

Duties/Responsibilities:

• Serve Sendik's Express customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Review daily Sendik's Express orders via eCommerce computer system and voicemails
• Schedule and prioritize each order; reviewing and highlighting important notes and special requests
• Shop for each order throughout the store based on the customer's needs. Follow any special requests that may be listed
• Maintain a detail-oriented mindset while reviewing the freshness of products for the orders
• Follow up with customers should an item need a substitution or questions concerning the order
• Check out each item at the register, bag the groceries following the customer's request and label each bag with the customer's information
• Keep banking information safe and confidential while completing the customer's transaction; store the receipt in an envelope and attach to the order
• Store groceries in the proper storage areas until pick up
• Notify customers through Sendik's Express when their order is ready via Freshop App, phone call, text or email
• Hand-deliver the grocery order to the customer's vehicle and assist with unloading the cart
• Confirm identification for any orders containing alcohol
• Assist with the training and mentoring of new Personal Shoppers
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist in other departments as needed, including, but not limited to, bagging groceries, gathering grocery carts and baskets and stocking the grocery department

Qualifications:

• Eagerness to interact with customers
• Excellent attention to detail
• Excellent time management, prioritization and organization skills
• Ability to work at a fast paced and efficient manner
• Strong sense of team – ability to anticipate the needs of the team
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds

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