Job Description

Conviso Inc is hiring Organizational Change & Training Specialist with ServiceNow Modules Experience. This is a 100% REMOTE set-up position & comes with benefits, 401K & some accrued PTO. The Ideal Candidate would support enterprise ServiceNow transformation initiatives across major modules including ITSM, CMDB, ITOM, HAM, and SPM.

Organizational Change & Training Specialist For ServiceNow modules

Remote Role

Key Responsibilities

• Develop and execute change management, communication, and training plans for ServiceNow initiatives
• Assess organizational impacts, stakeholder readiness, and adoption risks across business units
• Create training materials, job aids, user guides, FAQs, and instructor-led / virtual training sessions
• Partner with functional and technical teams to translate ServiceNow changes into user-friendly learning content
• Coordinate with PMO and leadership teams on rollout schedules, status updates, and executive messaging
• Promote continuous improvement of training content and change strategies across releases

Required Skills & Experience

• 8+ years of experience in Organizational Change Management, Training, or User Adoption roles
• Strong knowledge of ServiceNow platform and major modules (ITSM, CMDB, ITOM, HAM, SPM)
• Experience supporting enterprise system implementations or digital transformation programs
• Experience creating training documentation using PowerPoint, SharePoint, LMS, or related tools

Desired Skills & Domain Experience

• Federal / Government project experience preferred
• Experience supporting regulated or compliance-driven environments
• Certifications such as Prosci, PMP, ITIL, or ServiceNow preferred

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