Job Description
A healthcare organization is seeking an experienced IT Manager to lead a remote team focused on IT training, application support, systems readiness, end-user success, and operational technology support. This role is ideal for a hands-on IT leader with strong healthcare technology knowledge, experience supporting clinical and administrative systems, and the ability to improve system stability, data accuracy, compliance, and user adoption in a fast-paced healthcare environment.
The IT Manager will oversee a team responsible for application support, end-user training, workflow documentation, system readiness, and day-to-day technology support. This position requires a service-focused leader who can manage priorities, support remote employees, partner with internal stakeholders, and ensure users receive consistent, professional, and high-quality support.
Key ResponsibilitiesLead, coach, and support a remote team of IT training, application support, and technical support specialists
Oversee the design, development, configuration, and delivery of IT and healthcare application training programs
Support system stability, application readiness, data integrity, workflow efficiency, and compliance requirements
Partner with clinical, operational, administrative, and technical leaders to align IT support and training efforts with organizational needs
Maintain and improve documentation, workflows, training materials, support procedures, and knowledge base resources
Monitor team performance, manage schedules and assignments, prioritize workloads, and ensure timely issue resolution
Provide hands-on support and guidance for escalated technical, application, access, workflow, and user support issues
Promote a service-first culture focused on accountability, collaboration, communication, and continuous improvement
Ensure IT support activities align with healthcare regulations, HIPAA requirements, privacy standards, security expectations, and organizational policies
Identify opportunities to improve user experience, system adoption, support processes, and overall IT service delivery
Required QualificationsAssociate's degree in Clinical Informatics, Computer Science, Business, Information Technology, Healthcare Administration, or a related field
OR
High school diploma or equivalent plus at least 2 years of IT operations, healthcare IT, application support, or technical support experience
Active HIPAA compliance credential/training
Strong working knowledge of IT workflows, healthcare applications, data integrity, end-user training, and support best practices
Experience leading teams, managing priorities, coordinating workloads, and supporting remote employees
Strong communication, organization, documentation, problem-solving, and leadership skills
Ability to work collaboratively with clinical, operational, administrative, and technical teams
Ability to manage competing priorities in a fast-paced healthcare environment
Preferred QualificationsPrior management, supervisory, or team lead experience in healthcare IT, application support, clinical informatics, IT operations, help desk, or training
Experience supporting EHR, EMR, practice management, revenue cycle, scheduling, or other healthcare-related software systems
Experience developing training materials, standard operating procedures, workflow guides, or knowledge base documentation
Experience with remote team management, ticketing systems, system implementation support, or application rollout support
...a fast-paced environment and value accuracy and quality, this is a great opportunity for you! Responsibilities Accurately pick and pack pharmacy orders based on system-generated lists. Verify product information, lot numbers, and expiration dates to ensure compliance...
Part - Time School ReceptionistAwaken Christian Academy is looking for a part-time School Receptionist to join our team. We are looking for a person who can work in a fast-paced environment with creativity and attention to detail. Someone who is passionate about Jesus...
...Job Description Join our team as an Accounts Payable Check and become part of the Auberge family. As part of the Auberge family, we are seeking a detail-oriented and organized individual. This role is responsible for managing the hotels accounts payable processes,...
...About the Role We are building out an enterprise-level change management and value realization capability and are looking for a Transformation Lead to join a high-impact, growing team. This is not a traditional organizational change management role. We are looking for...
...Location: Hebron, KY Employment Type: 1st Shift, Full-time, Direct hire Job Brief Kable Workforce Solutions is hiring a Siemens CNC Control Engineer for our client. This role is responsible for writing and maintaining control and software code, integrating CNC...