Job Description
Company Description
WELCOME TO SWISSÔTEL CHICAGO
Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!
Be Bold, Be Inspired, Be You.
Job Description
WHAT YOU WILL BE DOING:
You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.
Properly cleaning and maintaining the assigned daily guest room credits to standard which includes: making beds, washing bathroom fixtures, shower walls, floors and mirrors, vacuuming, replacing towels, amenities and paper supplies, maintaining cleanliness of entry doorways, dusting and wiping clean all furniture, artwork, windows, sills and air vents
Taking ownership of guests’ privacy and belongings
Taking initiative to add personalized experiences for your guests
Providing warm and friendly service for both internal or external guests
Actively participating in morning briefings
Participating in any scheduled training and development programs
Following all safety rules, emergency procedures and fire prevention regulations.
Making rollaway beds as needed
Reporting maintenance items
Returning all lost and found articles to Risk Management
Following all hotel and departmental policies and procedures and service standards
Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
Constant standing and walking throughout the shift
Constant bending, kneeling, pushing, pulling
Occasional lifting and carrying over 50 lbs
Occasional ascending or descending ladders, stairs and ramps
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Detailed oriented and able to handle multiple tasks
Highly responsible & reliable
Excellent organizational and time management skills
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Warm, caring and helpful
Additional Information
WHAT IS IN IT FOR YOU:
Position Hourly Rate: $26.60
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Comprehensive Benefit Package which offers:
Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Compensation: USD 26.60 - USD 26.60 - hourly
Job Tags
Hourly pay, Permanent employment, Full time, Worldwide, Shift work, Day shift