Job Description

Fraud Investigations Manager

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

Role Overview

ID.me is seeking a Fraud Investigations Manager to lead a high-performing fraud investigations team responsible for complex, high-volume digital investigations. This role is a hands-on people manager who brings prior experience as an individual contributor fraud investigator, combined with proven success building, managing, and developing teams.

The Fraud Investigations Manager will oversee sophisticated investigations involving identity fraud, account takeover, synthetic identity, and coordinated fraud activity. This leader will operate in a fast-paced, data-rich environment and will serve as a key escalation point for executive communications, subpoenas, RFIs, and other high-sensitivity matters where precision, clarity, and attention to detail are critical.

This role is based out of our McLean, VA office and requires full-time in-office attendance.

Key Responsibilities

Fraud Investigations Oversight

• Oversee investigations into sophisticated fraud schemes, including account takeover (ATO), identity theft, synthetic identity, and organized fraud networks.
• Act as an escalation point for the most complex, high-risk, or sensitive cases.
• Ensure investigations are thoroughly documented, well-reasoned, and aligned to internal policy, regulatory standards, and evidentiary requirements.
• Work efficiently to balance speed and accuracy in a high-volume investigations environment.

Executive Communication & External Requests

• Draft and deliver clear, precise written communications for executive escalations, subpoenas, regulatory inquiries, and RFIs.
• Present investigation findings, trends, and risk assessments to senior leadership.
• Partner closely with Legal, Compliance, Security, and Trust teams on sensitive fraud matters.
• Ensure consistency, accuracy, and defensibility in all external-facing investigation outputs.

Data & Analytical Partnership

• Use data to inform investigation strategy, prioritization, and quality improvements.
• Maintain a working understanding of fraud detection signals, risk models, and investigation tooling.
• Read, interpret, and question data outputs to guide investigative decisions.
• Leverage SQL and data exploration to support investigations and trend analysis.
• Collaborate with Product, Engineering, and Data teams to surface gaps and improve fraud detection and investigation workflows.

People Leadership & Team Development

• Build, manage, and develop a team of Fraud Investigators supporting urgent, highly visible-volume, and complex digital investigations.
• Set clear expectations for quality, productivity, and investigative rigor; coach team members through regular feedback and performance management.
• Own hiring, onboarding, training, and career development for investigators.
• Foster a culture of accuracy, accountability, and continuous improvement.

Basic Qualifications

• 7+ years of experience in fraud investigations, trust & safety, or risk operations.
• Prior experience as an individual contributor fraud investigator handling complex digital investigations.
• 3+ years of people management experience, including hiring, coaching, and performance management.
• Experience leading teams in high-volume, highly sophisticated digital investigations environments.
• Strong written and verbal communication skills, with demonstrated experience handling executive escalations, subpoenas, or RFIs.
• Bachelor's degree required (any field); quantitative or analytical fields strongly preferred.

Preferred Qualifications

• Experience in digital identity, fintech, payments, or other regulated environments.
• Baseline understanding of machine learning models used in fraud detection (inputs, outputs, limitations).
• Working knowledge of SQL and comfort reading and interpreting data.
• Experience partnering with Legal, Compliance, or law enforcement.
• Proven track record of improving investigation quality, consistency, or operational efficiency.
• Exceptional attention to detail and documentation discipline.

Why ID.me

• Lead a mission-critical function protecting millions of users from identity fraud.
• Manage and grow a team operating at scale with real-world impact.
• Work cross-functionally at the intersection of fraud, data, product, and trust.

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