Job Description

Job Description

Job Description

ESSENTIAL EXPECTATIONS 

Customer Service Expectations 

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. 

Diversity, Equity, And Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

POSITION EXPECTATION 

Position Summary 

​​​​​​​​The Facilities Manager manages the maintenance of all Goodwill locations in order to achieve goals by keeping areas repaired and maintained. The Facilities Manager will serve as the primary contact for all Goodwill locations regarding building issues, i.e. climate control, electrical, plumbing, damage, emergencies, and repairs.​ 

Responsibilities  

• ​​​​​​​​Manages, plans, coordinates, and performs facility maintenance and modification at all Goodwill owned or leased facilities.   
• ​​Plans, purchases, installs, and sets up new retail store fixtures at existing locations and for new locations as needed.   
• ​​Acts as the project coordinator for all sizes of projects, including large scale repairs, remodels, and new facility construction projects.   
• ​​Solicits bids and quotes from vendors as needed.   
• ​​Coordinates contractor repairs and schedules maintenance as required.   
• ​​Monitors and/or performs recurring maintenance as needed.   
• ​​Maintains records of documentation of all repairs and/or scheduled maintenance.   
• ​​Performs carpentry, painting, basic electrical work, and minor plumbing repairs as necessary.   
• ​​Serves on the safety committee, participates as a contributor to the organization ‘s accessibility plan and other CARF standards conformance requirements, and assists in any and all safety repairs at any Goodwill location.   
• ​​​Hires, trains, and provides performance feedback and appraisals for maintenance staff.   
• ​​Handles corrective actions and progressive discipline for direct reports.   
• ​​Supervises landscaping at Goodwill facilities as required.   
• ​​Assists in any other projects or tasks as determined by management. ​ ​ 

Core Competencies

Leadership 

Sets and enforces standards. Applies organization core values to guide decision making.  Works well with others and encourages teamwork and development.  Displays initiative.  Self-confident and motivates others.  Fair and consistent when evaluating or modifying behaviors in others.  Celebrates and rewards accomplishments. 

Job Knowledge 

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols. 

Accountability 

Results oriented.  Sets goals, accepts responsibility for achieving results, and quality of work.  Takes ownership, remedies errors, and learns from mistakes.  Responds professionally to constructive criticism.

Communication 

Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. 

Professionalism 

Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. 

Job Specific Competencies  

Project Management 

Strategizes and executes projects utilizing business acumen, communication, collaboration and leadership. Manages risks, resources, scheduling, and expenditures. Institutes critical thinking, problem solving and team management. Delivers concise project status. Holds collaborators accountable.   

Dependability 

Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent attendance.  Accountable and can be relied upon during challenging and unexpected situations. 

Decision Making 

Identifies and evaluates critical factors and alternatives. Anticipates outcomes and foresees logical consequences.  Navigates risks and uncertainty.  Seeks input from others.  Persistent and makes difficult decisions objectively and pragmatically. Sought after for advice and solutions. 

Consistency 

Performs duties and makes decisions in a reliable, logical, accurate and fair manner. Constantly achieves the established level of expected quality. 

Fiscal Responsibility 

Utilizes resources appropriately.  Identifies, assesses and adjusts opportunities and assets to prevent waste, abuse and fraud.  Meets auditing expectations.  Builds, manages and maintains departmental and organizational fiscal responsibilities.  Plans, estimates, and allocates monies for expenditures and resources for projects. 

Education, Experience, and Requirements 

Required 

• ​​​​​​​​​​​​​​​​​​Must own and be able to operate powered and non-powered tools. 
• ​​Must be able to do basic mathematical computation. 
• ​Proficiency with Microsoft Office suite software, including a strong emphasis on Word and Excel  
• ​​​Must possess strong interpersonal skills with excellent communication skills.  
• ​Exhibits a high level of integrity and business ethics.  
• ​​​Exhibits a high level of adaptability and flexibility.   

​Preferred 

• ​High School Diploma or equivalent completion or Bachelor’s degree in any related field preferred.   
• ​​Minimum of 3 years of maintenance experience preferred.  
• ​​​Bilingual (English and Spanish) a plus.  

​​ 

Environmental Factors  

• ​​​Majority of duties will be conducted in Retail Stores, Clearance Center, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.​​ 

Physical Factors 

• ​​ Must be able to lift, carry, push, and pull a minimum of 50 pounds. 
• ​Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling when dealing with repairs.​ 

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