Job Description
EPIC Applications Analyst - Delta Dental
Location: Oakland, CA (HYBIRD if local to Oakland Or nearby, else REMOTE - No relocation) Duration: 1 year
No H1b and CPT (USC and GC highly preferred)
Virtual Interview SUMMARY - We are seeking a skilled and experienced Application Analyst with expertise in Epic Resolute, and Claims and Remittance modules o join our dynamic team.
- This Epic Applications Analyst plays a critical role in the implementation and installation of Epic applications, module upgrades, new components, and modifications.
- This position is responsible for workflow configurations, go-live support, and ongoing client support.
- You are also responsible for configuring application settings and validating configurations.
- This position is an expert role in Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic applications.
- The right candidate will need to have a solid understanding of revenue cycle management or experience with billing operations.
- Understanding of upstream and downstream data sources to be able to investigate the root causes of claims errors.
- Because most Epic applications ultimately contribute data to claims, the application coordinator should know where each piece of data on claims forms originates in Epic.
- Should know about setting up and testing paper and electronic claims and electronic remittances.
RESPONSIBILITIES: - Epic Resolute Implementation:
- Lead the implementation and configuration of Epic Resolute, collaborating with stakeholders to understand billing and revenue cycle management requirements.
- Customize and optimize Resolute workflows to ensure accurate and efficient financial transactions.
- Claims and Remittance Management:
- Oversee the Claims and Remittance processes within the Epic system, ensuring timely and accurate submission and processing of claims.
- Analyze and optimize workflows related to claims adjudication and remittance processing.
- Integration and Interoperability:
- Collaborate with other IT teams to integrate Epic Resolute and Claims/Remittance modules with other healthcare information systems.
- Implement and test interfaces to enhance data exchange and interoperability, ensuring seamless connectivity with external payers and clearinghouses.
- User Support and Training:
- Provide user support for Epic Resolute, Claims, and Remittance applications, addressing queries and issues related to billing and claims processing.
- Develop and deliver training programs for end-users to optimize the use of Epic applications for billing and claims management.
- Continuous Improvement:
- Analyze system performance and user feedback to identify areas for improvement in Epic Resolute and Claims/Remittance functionalities.
- Proactively suggest and implement enhancements to streamline billing processes, reduce denials, and improve revenue cycle efficiency.
ADDITIONAL RESPONSIBILITIES: - Acting as the primary support contact for the application's end users
- Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
- Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
- Identifying and implementing requested changes to the system
- Serving as a liaison between end users' workflow needs and Epic implementation staff
- Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
- Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs
- Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
- Participating in training and working with end users
- Troubleshooting problems and questions
- Reviewing the status of projects and issues on an ongoing basis with leadership
- Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones
REQUIRED SKILLS - Bachelor's degree in information technology, Computer Science, or related field.
- Minimum of 5+ years of experience as an Application Analyst
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with healthcare information systems in a clinical setting is a plus.
- Required certifications: Epic Resolute
KEY COMPETENCIES - Leading, coordinating, and facilitating effective meeting
- Strong communication skills
- User focused design and data visualization skills
- Proficiency and demonstrated experience with analytics tools
- Familiarity with Epic applications
- Understanding of system build, end-user workflows, and patterns of use
Job Tags
H1b, Local area, Remote work, Relocation