Customer Care Representative
Midwest Region | Remote-Friendly
(Onboarding/Training will be provided in our Warsaw, Indiana facility)
Safe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers. This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships—and who have successfully worked in a remote or hybrid customer service environment .
Depending on your experience and skill level, this position may be hired at Level I, II, or III , with responsibilities and complexity aligned accordingly.
Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
Answer incoming calls and emails in a courteous, accurate, and timely manner
Process garage door orders and quotes with a strong focus on accuracy and turnaround time
Prepare orders for invoicing and complete invoicing as required
Calculate CODs and freight charges when applicable
Maintain strong working relationships with Midwest customers and distribution centers
Support issue resolution related to pricing, quality, order changes, or delivery timing
Communicate customer feedback, complaints, and order updates to the appropriate departments
Maintain activity goals and productivity standards
Provide peer support to other Customer Care team members as needed
Level I: Order invoicing, door section orders/quotes, customer support assistance
Level II: Full call and email handling, basic complete door orders, freight/COD calculations
Level III: Complex order quotes, technical product support, complaint resolution, and cross-functional coordination
Required Qualifications:
High School Diploma or GED
Minimum two (2) years of customer service experience
Strong computer skills, including Microsoft Office
Ability to work independently and manage priorities in a remote environment
Preferred Qualifications:
Garage door industry experience (manufacturing, distribution, dealer support, or sales support)
Experience processing garage door orders, quotes, or technical configurations
Familiarity with inventory, manufacturing, or order processing systems
Prior experience working in a remote or hybrid customer service role
Strong customer focus and professional communication skills
High attention to detail and commitment to order accuracy
Ability to manage multiple priorities in a fast-paced, remote setting
Problem-solving mindset with the ability to resolve customer issues efficiently
Dependability, accountability, and strong follow-through
Remote-friendly role supporting Midwest customers and distribution centers
Prolonged periods of sitting, phone use, and computer work
Occasional lifting up to 15 pounds
Reasonable accommodations available for qualified individuals
Opportunity to apply your garage door industry expertise in a stable, growing organization
Remote-capable role with Midwest market focus
Collaborative team environment with clear performance expectations
Level-based structure that aligns responsibility with experience
Safe-Way Garage Door, LLC is an Equal Opportunity Employer
We value diversity and are committed to creating an inclusive environment for all employees.
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