Job Description

Informatics Analyst

The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services.

1. Lead assessment meetings by exploring system capabilities and best practices with customer
2. Create and maintain documentation of user requirements and system configuration
3. Review system design and confirm facility layout with customer
4. Work closely with internal teams to relay requested system design modifications
5. Modify and develop system configurator to reflect the functionality depicted in assessment documentation
6. Adhere to customer's defined policy for system governance and change management
7. Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms
8. Research, document, and collate baseline assessments of our customers' integrated systems
9. Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through:
   1. Consultative discovery meetings
   2. Analysis of current state operations and desired outcomes
   3. Providing recommendations for configuration changes, process improvement, and system support needs
10. Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology
11. Work closely with Technicians and Application Specialists to ensure correct system configuration performance
12. Triage customer issues and provide a resolution or refer to other subject matter experts when necessary
13. Present a positive attitude and self-assured image to the community on behalf of SWC
14. Maintain a commitment to achieve a "best in class" program through continuous improvement
15. All other duties assigned

1. Occasional day travel within governed region is required
2. Infrequent overnight travel for special events and team member functions

1. Maintain data for benchmarking customer performance metrics
2. Maintain current state documentation for any/all governed systems
3. Assist with producing supporting material for presentations
4. Attend coordination meetings and update status of all assigned activities
5. Accurately record time allocated towards projects, service contracts, etc.
6. Additional responsibilities as assigned

Bachelor's or Master's Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred

Process Improvement Training - Nursing

Clinical IS Experience - Data-Driven Decision Making

Clinical Informatics - Project Management or Coordination

Strong client-facing and communication skills.

Advanced troubleshooting, multi-tasking skills, and time management skills.

Ability to effectively present and disseminate technical information to diverse groups.

Ability to learn in both an organized classroom environment and individually.

Ability to continuously learn new technologies and have a technical curiosity.

Creative aptitude and passion for using data and research to tell a story

Attentive to detail

Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.

Employees must stand, walk, climb, sit, and use their hands and fingers.

Some lifting of objects up to fifty pounds is required.

Reaching, grasping, and carrying activities are also required.

The noise level in the work environment is usually moderate.

Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

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