Job Description

An Official website of the Commonwealth of Massachusetts Job Description - Category Manager, Information Technology Equipment, Software, Telecommunications and Services (260000AA) Job Description Category Manager, Information Technology Equipment, Software, Telecommunications and Services - ( 260000AA ) About the Operational Services Division (OSD) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE-PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work-life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You’ll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Category Management The Category Management Unit is a forward-thinking, creative team of procurement professionals responsible for the development and oversight of statewide contracts that enable more than $2 billion in goods and services purchasing every year. Through effective category management, stakeholder engagement, and data-driven analysis, our unit delivers procurement solutions that meet the evolving needs of public buyers and incorporate climate change, sustainability, and supplier diversity into the procurement process. Partnering Partnering with another Category Manager, you’ll bring your knowledge of procurement practices to help us obtain IT Equipment, Telecommunications, Software and Services for state and local governments. You’ll lead cross-functional, results-driven teams through each stage of the statewide contracting process – conducting market research, analyzing trends, developing solicitations, evaluating and awarding vendors, negotiating contracts, and managing vendor relationships. Your strong communication and analytical skills will be essential in delivering solutions that meet the evolving needs of agency and local government partners. You will help foster a positive and purpose-driven culture that can effectively manage a constantly changing landscape to remain focused on achieving desired sourcing outcomes. Key Responsibilities Develop and implement innovative category strategy. Analyze market trends and customer feedback to uncover new opportunities and manage risks. Collaborate with cross functional teams to implement and manage category strategies. Deliver products and services that anticipate customer needs. Build and guide high-performing sourcing teams composed of internal and external experts. Monitor sourcing members’ performance to ensure successful procurements. Foster a collaborative, innovative work environment that supports continuous learning and improvement. Oversee pricing, promotion, and product/service offerings within the IT Equipment, Telecommunications, Software and Services portfolios. Develop and execute category strategies to drive best value procurement. Identify and phase out underperforming offerings and introduce strategic new ones. Build and maintain strong relationships with vendors, customers and industry stakeholders. Lead contract negotiations to achieve best-value outcomes. Collaborate with internal teams to ensure category success and growth. Establish, track and analyze category performance metrics. Implement corrective actions. Assess risk and gather intelligence on market trends and technical specifications. Prepare and present clear, actionable reports to senior management and other stakeholders. Preferred Qualifications Proven experience in strategic sourcing Strong understanding of information technology hardware, software, services and/or telecommunications industries and products Strong leadership and team management skills Excellent research, analytical and strategic planning abilities Effective communication and negotiation skills Proficiency in data analysis and market research tools. Familiarity with marketing and sales principles The ability to manage multiple projects and tasks with defined timelines Problem solving and critical thinking skills Proficiency with Microsoft Office 365 tools, particularly Teams, Excel, Word, and PowerPoint Minimum Entrance Requirements Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Equal Opportunity / Inclusion Statement An Equal Opportunity / affirmative action employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Application Instructions Candidates should submit a resume and cover letter outlining their experience and interest in the position. Contact & Payroll Information Primary location: Not stated Job: Administrative Services Agency: Operational Services Division Schedule: Full‑time Shift: Day Job posting: Jan 15, 2026, 5:10:13 PM Number of openings: 1 Salary: 93,000.00 – 109,000.00 yearly Bargaining unit: M99-Managers (EXE) Confidential: No Potentially eligible for a hybrid work schedule: Yes If you have Diversity, Affir… or EOE questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ashley Pierce - 6177203300 #J-18808-Ljbffr

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