We are a 30+ year old, multi-million-dollar developer with projects throughout South Florida and the Caribbean, now expanding into the South Florida home improvement market. As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team. This role will hire, manage, and develop a team of 5–12 callers working a warm list of over 5,000 leads to set qualified appointments for our sales staff and oversee our internet marketing department, managing its cost and performance. Responsibilities Recruit, hire, train, and develop a team of 5–12 inbound/outbound callers Set daily and weekly appointment-setting goals and hold the team accountable to them Monitor call quality, coach callers, and run regular performance reviews Manage and prioritize the warm lead list to maximize set rate and show rate Track and report key metrics (calls, contacts, appointments set, conversion) to executive management Oversee the internet marketing department, managing budgets, costs, and expected lead volume Coordinate lead distribution and scheduling with the sales department Identify and implement improvements to scripts, processes, and reporting Qualifications Proven experience managing a call center or appointment-setting/telemarketing team Strong people management and coaching skills Comfortable owning numbers: budgets, KPIs, and performance reporting Working knowledge of the internet/digital marketing, and lead generation Excellent communication and organizational skills Benefits and Compensation Base salary plus bonuses and overrides Warm calling material — no cold prospecting Inbound and outbound volume Room for growth A great work environment Compensation: $40,000 – $75,000 per year #J-18808-Ljbffr
...Description: Express Employment Professionals of Clarksville is currently seeking reliable and experienced candidates for a Drywall Finisher position with a Residential Drywall Company in Oak Grove, KY. This position will pay $20 / hour and the hours are M-F from 7:0...
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Job Overview We are seeking a detail-oriented and dependable Remote Data Entry Specialist to join our growing team. In this role, you will be responsible for accurately entering, updating, and maintaining information within company databases and systems. This is a fully...
...FUELED BY PEOPLE. What's it like to work at Kinder's? Well, there's a lot of snacking... ...in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We're not your typical... ...be either in the office or to work from home based on what makes most sense for them....