Job Description

Business Administrator

Wil-Ro, Inc. is looking for an energetic, outgoing, and experienced individual to join our growing organization. We are excited to find team members who feel they align with our eight core values here at Wil-Ro.

Full-time, MondayFriday; 7:00 a.m. 4:00 p.m.

On-site position based in Gallatin, TN

Qualifications

• Positive attitude with a commitment to delivering excellent customer service.
• Familiarity with common office processes, including filing, mail handling, and directing phone calls.
• Proficiency with basic computer applications (word processing, spreadsheets, databases, and entry-level accounting software).
• Ability to multi-task and manage multiple projects simultaneously
• Accurate and efficient typing skills for data entry, minutes, correspondence, and email communication.
• Strong verbal communication skills for interacting with team members, customers, and business partners.
• Customer service mindset for assisting both internal staff and members of the public.
• Excellent organizational skills and the ability to multitask across various administrative responsibilities.
• High attention to detail to ensure accuracy and quality in all tasks, including minutes, reports, and messages.
• Integrity and discretion when handling sensitive employee and customer information.

Responsibilities

• Answer and direct incoming calls, transferring to the appropriate team members as needed.
• Receive customers at our location in Gallatin, TN.
• Enter all incoming customer bookings and sales orders, ensuring accurate invoicing to customers.
• Update, organize, and maintain business files to ensure accuracy and accessibility for team members.
• Prepare and type reports, letters, and other business documents with attention to detail.
• Perform weekly production board updates and key audits to support operational accuracy.
• Sort, distribute, and respond to incoming mail in a timely and efficient manner.
• Provide general administrative support to team members, contributing to an organized, efficient, and productive workplace.

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